Return Policy & Shipping

Taylor’d To You Boutique Return Policy
 
We understand that things don't always work out like you had planned. So in that instance feel free to shoot us an e-mail: taylordtoyouboutique@gmail.com 
We are very understanding so please review our Return/Exchange Policy below.
 
Online/Instore Returns:
PLEASE ALLOW FOR 1-2 DAYS TO PROCESS YOUR ORDER ONCE IT IS PLACED
  • Please make sure your return is submitted through our "Start A Return" tab at the bottom of our website and all criteria is met. 
  • We offer a 10 day return period upon the date of purchase (that includes instore & online purchases) & store credit will be issued for the item(s) if they do not work out for you, or exchanged for the same amount. If you are an online customer and have items shipped to you, the item must be received back to us within that 10 day period.
  • If your order is purchased online and you select local pick up, our 10 day return policy still applies. The return window starts from the date you place your order NOT from the date you physically pick up your order. If your item(s) do not work out for you and you make a  return instore, we will issue you a credit for instore use ONLY. 
  • The original tag MUST still be attached and for instore returns/exchanges receipt must be present and all criteria must be met to be eligible for an exchange/store credit.
  • The item must be FREE of Smoke, Perfume, Make up, Deodorant, Can not appeared to be worn and can not be damaged in any way. If any of this is present while processing your return we will not accept the merchandise and will send it back.
  • Clearance items and Sale Racks are all FINAL SALES, meaning that item can not be returned or exchanged. It also includes percentages off your purchase of  20% or greater, those items are final sale as well. 
  • Shoes (Sandals, Wedges, Booties, Boots & Sneakers) Jewelry, Bralettes and Leggings are FINAL SALE. Meaning they can not be returned for store credit. 
  • For any items that are returned/exchanged buyer will pay a $3 shipping fee and a separate invoice will be sent to have the exchanged item shipped back.
  • Holiday themed gift items will NOT be eligible for a return or exchange which includes Holiday Graphic Tees & Holiday Leggings
Returns (ONLINE ONLY):
Defects/Damaged Items
Upon receiving your order from us, please inspect it immediately.
Please make sure to inspect your order (items) with in 3 days of having received your delivery for any defects or issues. 
All defects and any issues must be notified via E-Mail within the 3 day window. Include the Order Number in the subject line and images of the issue.
We will not make any exceptions once you have the merchandise in your care for a longer period of time, removed tags, washed or worn.
Shipping Your Order Back To Us:
While we do provide FREE for orders $75+, we do not provide a free return shipping label. If you are sending any TTYB merchandise back to us please INCLUDE a note as to why and a reason.
For any items that are returned/exchanged buyer will pay shipping and a separate invoice will be sent.
Please ship your return to: 101 Geer Court New Bern, North Carolina, 28562.
We are not responsible for any returns that are lost or damaged on the way back to us.
For online Returns: Please allow 2-3 days upon receiving your return for it to be processed. Once we have processed it we will then send you your Store Credit Code to you via email. :)
EXCESSIVE RETURN POLICY:
We are implementing an excessive return policy effective immediately. If there are 2 or more returns or exchanges made within a 4 week period, we will be charging a 15% restocking fee for each item based upon the Sale amount for that item. Whether you are an instore customer or online customer.
 

 Thank you all so much for understanding and choosing to shop with TTYB! Your continued support means the world to us!!

 

XOXO

-Taylor Bennet (Owner)