Return Policy & Shipping
Taylor’d To You Boutique Return Policy
We understand that things don't always work out like you had planned. So in that instance feel free to shoot us an e-mail: email@example.com
We are very understanding so please review our Return/Exchange Policy below.
- Please make sure your return is submitted through our "Start A Return" tab at the bottom of our website and all criteria is met.
- We offer a 10 day return period upon the date of purchase (that includes instore & online purchases) & store credit will be issued for the item(s) if they do not work out for you, or exchanged for the same amount. If you are an online customer and have items shipped to you, the item must be received back to us within that 10 day period.
- If your order is purchased online and you select local pick up, our 10 day return policy still applies. The return window starts from the date you place your order NOT from the date you physically pick up your order. If your item(s) do not work out for you and you return instore we will issue you a credit for instore use ONLY.
- The original tag MUST still be attached and for instore returns/exchanges receipt must be present and all criteria must be met to be eligible for an exchange/store credit.
- The item must be FREE of Smoke, Perfume, Make up, Deodorant, Can not appeared to be worn and can not be damaged in any way. If any of this is present while processing your return we will not accept the merchandise and will send it back.
- Clearance items and Sale Racks are all FINAL SALES, meaning that item can not be returned or exchanged.
- Shoes (Sandals, Wedges, Booties, Boots & Sneakers) Jewelry, Bralettes and Leggings are FINAL SALE. Meaning they can not be returned for store credit.
- For any items that are returned/exchanged buyer will pay a $3 shipping fee and a separate invoice will be sent to have the exchanged item shipped back.
- Holiday themed gift items will NOT be eligible for a return or exchange which includes Holiday Graphic Tees & Holiday Leggings
Returns (ONLINE ONLY):
Upon receiving your order from us, please inspect it immediately.
Please make sure to inspect your order (items) with in 3 days of having received your delivery for any defects or issues.
All defects and any issues must be notified via E-Mail within the 3 day window. Include the Order Number in the subject line and images of the issue.
We will not make any exceptions once you have the merchandise in your care for a longer period of time, removed tags, washed or worn.
Shipping Your Order Back To Us:
While we do provide FREE for orders $75+, we do not provide a free return shipping label. If you are sending any TTYB merchandise back to us please INCLUDE a note as to why and a reason.
For any items that are returned/exchanged buyer will pay shipping and a separate invoice will be sent.
Please ship your return to: 2307 US 70 E New Bern, North Carolina, 28560.
We are not responsible for any returns that are lost or damaged on the way back to us.
EXCESSIVE RETURN POLICY:
We are implementing an excessive return policy effective immediately. If there are 2 or more returns or exchanges made within a 4 week period, we will be charging a 15% restocking fee for each item based upon the Sale amount for that item. Whether you are an instore customer or online customer.
LOCAL NEW BERN SHIPPING ORDERS:
We are now having to charge a $5 FLAT RATE SHIPPING FEE to those who wish to have items that need to be shipped in the New Bern area. We understand that you may not be able to make it instore to pick your order up and we are more than happy to hold the item(s) for you. If you choose to have your items shipped and you are local we ask that when checking out you select the New Bern Shipping ($5) fee, if not we will send an invoice immediately following payment of your order and your item(s) wont be shipped till the $5 invoice is paid.
Thank you all so much for understanding and choosing to shop with TTYB! Your continued support means the world to us!!
-Taylor Bennet (Owner)